Sanitas Assistance

Rapid help for emergencies abroad

Emergencies abroad

If you have to see a doctor or go to hospital in an emergency abroad, Sanitas Assistance offers rapid and straightforward support and advice.

Available 24/7

If you’re on holiday and need to see a doctor or go to hospital, give us a call and we’ll provide support around the clock. 

Important: let us know

For Sanitas to cover the costs of treatment abroad, you must always contact Sanitas Assistance in an emergency. 

Provided by Medicall

The Sanitas Assistance service is provided by international assistance organisation Medicall on behalf of Sanitas. 

What is Sanitas Assistance?

Sanitas Assistance offers fast and straightforward support abroad. We will organise:
  • Medical support on the spot 
  • Purchase of medicines 
  • Commitments to cover costs and advances in case of emergencies abroad 
  • Notification of your next of kin, if requested 
  • Medically necessary transportation, including safe transport back to Switzerland 
  • Accompanied journey home for your children 
  • Repatriation of a deceased person 

  • Who can use Sanitas Assistance?

    You have supplementary insurance with us?

    Sanitas Assistance is included as a free service with the following supplementary insurance and supplementary hospital insurance plans: 

    You can also check your insurance card to see whether you benefit from Sanitas Assistance. Is the phone number on the back of the card? Then you have access to Sanitas Assistance. 

    You have basic insurance with us?

    Customers with Sanitas basic insurance can also benefit from Sanitas Assistance – albeit from a limited range of services: Sanitas Assistance issues commitments to cover costs for emergencies abroad as part of basic insurance cover. If possible, contact Medicall on +41 44 446 47 47 before your medical treatment. 

    Do you want extra support in every eventuality? Then you are well advised to take out supplementary insurance such as Vital and Easy or a supplementary hospital insurance plan.