Medgate

Medical and children’s health hotline

Medical hotline

Sanitas provides telemedicine advice in cooperation with Medgate, the leading provider of telemedicine services in Switzerland.


24/7 medical hotline

Medgate doctors are always available. 


Free for everyone

This service is available to all Sanitas customers free of charge. 


Medical advice at your fingertips

With the Medgate app, you receive medical advice from the comfort of your own home.

Medical hotlines around the clock

You have non-stop access to doctors – seven days a week, around the clock.

For all Sanitas customers


If you need medical advice, give us a call. We’ll be happy to help and draw up a personal treatment plan for you. 

For customers with Medbase MultiAccess


For Medbase MultiAccess customers, a complete telemedicine consultation is charged under basic insurance in the same way as a visit to the doctor.

Hotline for expectant mums


Exclusive and free of charge for Sanitas customers who have signed up to the maternity services.

Children’s health hotline


Questions about your child’s health? Use our free children’s health hotline for quick and reliable advice.

Get the app

  1. Download the app
  2. Sign up with your insurance card
  3. That’s it! Get medical advice at any time
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