The app for

digital consultations

Sanitas Medgate app

If you need medical advice, you can get help quickly around the clock with the Sanitas Medgate app.

Get the app

  1. Download the app
  2. Sign up with your insurance card
  3. That’s it! Get medical advice at any time
App Store Play Store
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Step by step to a treatment plan

Medical advice around the clock.

01

Clarify your medical concerns

Open the Sanitas Medgate app. Go to “Book a teleconsultation” and enter your symptoms.

02

Get a recommendation

You receive an immediate recommendation: either for a teleconsultation or to go to your family doctor.

03

Book an appointment

Recommendation for a teleconsultation: Choose a date and time that suits you. Recommendation to see your family doctor: Enter your doctor in the Sanitas Medgate app, then you can book a consultation with them as usual.

04

Adjust treatment plan

You can access and adjust your treatment plan at any time. For example, if the doctor providing treatment refers you to a specialist.

Frequently asked questions

  • Who is the Sanitas Medgate app suitable for?

    The Sanitas Medgate app is recommended for all customers who like to get rapid and straightforward advice in the event of medical queries. For Compact One customers or customers who have taken out a telemedicine model for basic insurance, Medgate is always the first point of contact for medical queries, and the initial medical consultation is free of charge.

  • Is the Sanitas Medgate app secure and protected?

    The app complies with current data protection regulations. All data is encrypted and transmitted securely. The full functions of the app can only be used if you identify yourself with your ID and insurance card.

  • Does the app help solve medical problems?

    According to Medgate, telemedicine is often suitable for solving medical issues. In around half of all cases, Medgate is able to treat its patients conclusively via telemedicine. Whether Medgate is accessed by phone or via the app is irrelevant – the medical service is the same. However, access is simpler via the app.