How to handle calls from

disreputable call centres

Prevent cold calling

We don’t like cold calling either. So you can be sure that neither we nor our partners will ever call you without your consent.

We are committed to professional education and training in the field of health insurance and are accredited by Cicero. In addition, we only work with reputable partner companies that provide their customer advisors with comprehensive training.

Tips to prevent irritating call centre calls

  • Landline

    Remove your name from the phone book or mark your entry with an asterisk (*). Cold calling is prohibited by law for unlisted numbers or numbers listed with an asterisk. You can change your entry yourself on Local.ch (go to your number and choose “Change entry”).

  • Smartphone

    iOS

    In the phone app, tap “Call list” and click on the i symbol to the right of the number. Choose “Block this caller”.

    Or block unwanted callers from the outset: With iPhone, install the app from Local.ch or Search.ch, go to the settings and choose “Phone” > “Block and identify calls”. Select the Local.ch and/or Search.ch app.

    Android

    In the phone app, click on the three dots in the top right corner, tap “Call list” and choose the relevant number. Choose “Block/report spam”.

    Or block unwanted callers from the outset: With Android: go to the phone app and choose “Menu” > “Settings” > “Caller ID and spam protection” > “Block spam and scam calls”.

Good to know

  • If you still receive unsolicited advertising calls: Never give personal details or information about your health insurance to third parties on the phone.
  • These calls are often made by independent call centres that contact you under various pretexts. For example, “Federal Statistical Office – we’re conducting a survey on health insurance” or “Consumer protection – we’re conducting a customer satisfaction survey on health insurers”. Be critical and don’t allow yourself to be misled.
  • If the caller tries to arrange an appointment that you don’t want – say no!
  • Note the date, time and phone number of the call. Also ask explicitly for the name of the company. Tell the caller you don’t want any more calls and that you’re considering filing a criminal complaint.
  • Submit a complaint to the State Secretariat for Economic Affairs (SECO). Please also report such calls to us. Write to info@sanitas.com or Preference customers can contact preference@sanitas.com.
  • Have you got any questions about your health insurance? Our customer service team will be happy to help.