Case management

Support in the event of illness or accident

Personal case management

An illness or accident can have a profound effect on your life. Get support from Sanitas case management.

What is Sanitas case management?

Sanitas case managers are healthcare professionals with a high level of expertise and excellent social skills. They advise you throughout your physical and mental recovery and help you organise and coordinate your treatment – from your first visit to the doctor to the end of treatment, with the aim of sustainably improving your health. Our case managers are, of course, bound by professional confidentiality.

Where the case management team can help:

  • Illness and accident
  • Psychological and psychosomatic illnesses
  • Workplace reintegration

  • Case management tasks

    • Consult with doctors
    • Select suitable therapy facilities
    • Help with paperwork on admission to hospital
    • Clarify treatment options
    • Keep relatives informed
    • Organise care at home
    • Organise transport to place of treatment or hospitalisation
    • Coordinate contact with social security and healthcare agencies
    • Find aids and equipment

  • Who can benefit from case management?

    Sanitas case management is available to all customers who need to use the service and who have an applicable insurance plan (health insurance, supplementary insurance, daily benefits and capital insurance). This offering is voluntary and free of charge.

    No claims can be made against Case Management.
Do you need support from our case management team?

What our customers say

Downloads

  • Case management in the event of illness or accident
  • Case management in case of psychological and psychosomatic illnesses

Any questions? We’ll be glad to help.

Call customer service

Monday to Friday, 8 am to 5 pm

0844 150 150

Write an email

casemanagement@sanitas.com

Contact via chat

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By portal message

Open the menu item Contact in the Sanitas Portal.