Customer satisfaction survey

Top spot for Sanitas

bonus.ch 2024

Another success when it comes to customer satisfaction: In the survey by comparison portal bonus.ch, Sanitas took second place with a score of 5.2.

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Over 4,000 participants took part in the bonus.ch survey, which took place in May 2024.In addition to the overall score of 5,2, Sanitas received the following category-specific scores:

 

5.1 for customer service

5.3 for claims settlements

5.1 for application processing,1 für die Vertragsabwicklung

 

 

We’d like to say a big thank you to our customers for the trust they place in us. We will use this top score as motivation to continue making insurance as simple as possible in the future thanks to innovative services and offers.