bonus.ch 2024

Another success when it comes to customer satisfaction: In the survey by comparison portal bonus.ch, Sanitas took second place with a score of 5.2.

Over 4,000 participants took part in the bonus.ch survey, which took place in May 2024.In addition to the overall score of 5,2, Sanitas received the following category-specific scores:

5.1 for customer service

5.3 for claims settlements

5.1 for application processing,1 für die Vertragsabwicklung

We’d like to say a big thank you to our customers for the trust they place in us. We will use this top score as motivation to continue making insurance as simple as possible in the future thanks to innovative services and offers.

Over 800,000 satisfied customers

Top marks

The customers have spoken: Sanitas scores high with 8.2 in the representative Moneyland customer satisfaction survey.

Top spot

Innovative products and transparent customer service: Our hard work is paying off, with Sanitas achieving first place in the bonus.ch customer satisfaction survey.

High ranking for Sanitas

Sanitas has achieved an excellent position in this year’s reputation ranking for health insurers, coming in 2nd – only just behind the first-placed company.

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