10% to 15% premium discount
Medbase MultiAccess

Flexible basic insurance

Combi model:
Medbase MultiAccess

Medbase MultiAccess is the flexible basic insurance model with the Medbase network of experts. High quality at an attractive price.

Key benefits


Flexible contact options

You choose whether you receive medical advice from a Medbase medical centre, by phone via Medgate or in a Medbase pharmacy.


Many points of contact

You can contact a Medbase medical centre at over 60 locations or one of 50 Medbase pharmacies.


Save money on premiums

You receive an attractive premium discount of between 10% and 15% compared to the Basic standard model.

Who is Medbase MultiAccess suitable for?

Medbase MultiAccess is the ideal choice for anyone who wants to combine maximum flexibility with high quality. And anyone who values a range of options for accessing medical care – while also benefiting from a premium discount.

How Medbase MultiAccess works

Step 1


First choose a Medbase medical centre to coordinate any future treatments.

Step 2


If you need medical advice, you can contact the Medbase medical centre, a Medbase pharmacy or the Medgate telemedicine centre at any time. This does not apply to gynaecological check-ups, pregnancy examinations (including childbirth) and visits to the dentist, ophthalmologist or paediatrician.

Step 3


The chosen contact provides initial medical advice, draws up a binding treatment plan with you and informs your medical centre.  

Step 4


Your medical centre coordinates any further measures within the network of experts to ensure your treatment runs smoothly.

In hospital


For a hospital stay, choose the general ward and a recognised clinic on the cantonal hospital list. Cost coverage is then unlimited in terms of amount and duration.

In an emergency


In an emergency, you can go directly to an emergency doctor or to the A&E department of a hospital and notify your coordinating medical centre within 10 days. Your medical centre will take care of any follow-up treatment and check-ups.

Contacts with Medbase MultiAccess

  • Medbase medical centre

    Medbase is a holistic health partner with a comprehensive medical and therapeutic offering. As a Medbase MultiAccess customer, you choose a Medbase medical centre that coordinates your treatment and provides support throughout your treatment. However, you still have the flexibility to contact the telemedicine centre or a Medbase pharmacy if you have any health issues.

  • Medgate telemedicine centre

    If you’re not sure whether you need to see a doctor or you have a medical query in the middle of the night, the medical hotline is available around the clock. If the telemedical consultation fully resolves your health concern, it will be billed like a visit to the doctor via basic insurance. In other words, you cover the costs until you’ve reached your deductible. On average, you can expect to pay between CHF 30 and CHF 70 for every initial and follow-up consultation (plus any emergency surcharges). If you are referred to a physical healthcare provider (medical centre/specialist/hospital), you will not incur any costs unless the treatment has been completed.

  • Medbase pharmacies

    With Medbase MultiAccess, all Medbase pharmacies are also a point of contact for health-related queries. The pharmacist decides what to do next. They will consult a doctor if necessary. Pharmacies also offer various additional services, such as a second opinion for minor illnesses.

Overview of benefits

All the basic insurance models offer the same benefits. We reimburse you for the following benefits from the free choice of doctor model after the statutory cost shares (deductible, copayment, hospital cost contribution) have been deducted.

 

Basic health insurance

Outpatient treatment
Outpatient treatment

Treatment by doctors and chiropractors as well as medically prescribed therapies provided by other medical professionals

EU/EFTA (in emergencies)

Treatment as per bilateral agreements on free movement of persons

Other countries (in emergencies)

Up to max. of double the costs paid under the tariff for place of residence or place of work

Alternative medicine

If administered by medical doctors: acupuncture, anthroposophical medicine, homoeopathy, phytotherapy, Traditional Chinese Medicine (TCM) in accordance with the statutory provisions

Medical aids

Medical aids as per list of aids and equipment (MiGeL)

Drugs / medicines

Medicines/drugs as per the Department of Health’s list of pharmaceutical specialities.

Preventive / prophylactic measures

Preventive measures, e.g. well-child check-ups, gynaecological check-ups (every 3 years), specific vaccinations

Maternity

Check-ups by doctors or midwives, CHF 150 for antenatal course, breastfeeding advice

Psychotherapy

Treatment by medical doctors

Glasses / contact lenses
Up to age 18

CHF 180.–

Spa treatments
Spa treatments in Switzerland

CHF 10 per day, max. 21 days, at accredited spas in Switzerland

Transport / rescue
Transport

50%, max. CHF 500.–

Rescue

50%, max. CHF 5000.–

Inpatient treatment
Switzerland

General ward in hospitals on official list, up to tariff for canton of residence

EU/EFTA (in emergencies)

Accommodation, nursing care and treatment as per bilateral agreements on the free movement of persons

Other countries (in emergencies)

Up to a maximum of double the costs paid under the tariff for the canton of residence

The amounts listed are for maximum benefits and, unless specified otherwise, are valid for each calendar year. Benefits are granted only in accordance with the Swiss Federal Health Insurance Act (KVG/LAMal) and the corresponding ordinances, and the general terms of insurance and applicable supplementary terms issued by Sanitas. 

Downloads

  • Alternative insurance models product sheet
  • General terms of insurance for all basic insurance plans
  • Medbase MultiAccess – how it works

Frequently asked questions

  • What do I have to do in an emergency?

    In an emergency, you don’t have to contact your medical centre, the telemedicine centre or pharmacy, but can go directly to an emergency doctor or the A&E department of a hospital. Your coordinating medical centre then takes care of any follow-up treatment and check-ups.

  • Do I always have to contact my chosen medical centre?

    Yes, you choose a medical centre at the start to coordinate your treatments. You can always contact this medical centre or one of the other points of contact (Medbase pharmacies or the telemedicine centre).

  • What are the benefits of Medbase MultiAccess?

    As the medical centre coordinates your treatments, you not only have access to first-class medical care, you also avoid unnecessary effort and multiple examinations. The efficient collaboration between the three points of contact also ensures targeted treatment. You benefit from a premium discount of between 10% and 15%.

  • Why is a range given for the premium discount?

    The range given for the premium discount takes into account the different premium regions. How much you save depends on where you live.