Sanitas Portal

Sanitas customers age 18 and over can use the Sanitas Portal and the Sanitas Portal app. Non-customers have access to limited functions in the “Health” area of the app.

Already signed up for the Sanitas Portal?

Then log in to the Sanitas Portal app, and you’ll automatically have access to the areas “Insurance”, “Payments” and “Health”. How it works:

1. Open app or log in to browser

2. Enter your email address or customer number 

3. Enter password

4. Enter the text message code

Good to know: In the app, you can activate biometric log-in after logging in for the first time using the text message code.

Not signed up yet? 

Sign up on the Sanitas website or on the home page of the Sanitas Portal app and create an account. The head of the family has to do this for families. The “Health” area is available to everyone, including non-customers. How it works:

1. Enter your customer number.

2. Enter an email address, a phone number and a password for the log-in.

3. We verify your identity to protect your data. This is done directly online or by post.

    

Online verification

1. Once you’ve answered the security questions, you can log in immediately using your email address or customer number and your chosen password.

2. After logging in, you receive a text message code for additional authentication.

Identification by post

1. We send a letter with a security token to your postal address. This can take a few days.

2. To log in, go to our website or open the app.

3. Log in with your email address and a chosen password.

4. Enter the security token from the letter.

5. For additional security, we send you a text message code that you also have to enter.

1. Check that you’ve entered your password, email address and customer number correctly. Check lower case and upper case letters and make sure Caps Lock is deactivated.
2. Enter the right email address if you have several. Alternatively, you can log in using your customer number (can be found on your insurance card or policy document).
3. Reset your password if the error message persists.

Sanitas offers multi-factor authentication to protect against hacker attacks. The two security levels are:

Password + text message code

1. Enter your email address or customer number and your password. 
2. You will then receive a code via text message that you also have to enter. 

Password + Sanitas Portal app 

Web

1. Download the Sanitas Portal app on your smartphone.
2. Activate your device in your profile under “Log-in & security” and allow push notifications. 
3. Enter your email address or customer number and your password. You will then receive a push notification on your smartphone and can log in using your fingerprint. 

Portal app

1. Go to your profile and activate the option Log-in with Face/Touch ID under “Log-in & security”.

Sometimes it takes a little longer for the text message to arrive. If you haven’t received it after a few minutes:

1. Make sure that your password and customer number or email address are correct.
2. Check whether you have network reception and make sure your mobile phone isn’t in flight mode.
3. Check whether the text message has been sent to the correct number by comparing the number on the screen with your phone number.
4. While abroad: Make sure that no cost block is activated that prevents you from receiving text messages.

Still haven’t received a text message code?

Contact Technical Support on 0848 804 711, Monday to Friday: 8 am to 5 pm.

You can’t log in with the code?

The code is only valid for 5 minutes. After this time you cannot log in with this code. In this case, you need to request a new text message code. Also check the code you’ve entered for typos. 

You’ve sent the code to the wrong phone number?

If this phone number is yours: Log in once with the old phone number. You can change the phone number in your profile. If you use the app, you can also activate the biometric login in your profile. This will make it easier for you to log in using FaceID or TouchID in future.

If this phone number is not yours: Contact the Sanitas customer service team to register your new phone number.

The Sanitas Portal is available in German, French, Italian and English.

If you use the Sanitas Portal on your computer, the language of the respective browser will be applied. You can change the language in the menu on the left.

The Sanitas Portal app automatically adopts the general language setting of your smartphone. This means: if you want to change the language of the app, you have to change the language setting of your smartphone. If a language is not supported, the app is set to German by default.

• Change language setting on an Android device: Settings → Language & input → Language
• Change language setting on an iOS device: Settings → General → Language & Region

Most functions in the Sanitas Portal app require an internet connection. However, you can contact the health advisors in offline mode via the app, provided you have a phone connection.

Yes, you can dial all important telephone numbers directly in the app, even when abroad, including those of the Sanitas customer service team. Please note that roaming costs may be charged abroad. As stated in the privacy policy, customer data is stored securely on servers in Switzerland. This means that information is processed in accordance with Swiss data protection regulations. When you access our apps from outside Switzerland or the EU, you agree that we may also transfer your data outside Switzerland/the EU. Please note the data privacy rules in the app.

Good to know

• With the Sanitas Portal app, you always have your insurance card to hand. However, you should still take your physical insurance card with you on trips abroad. The magnetic strip contains important information.

• The search for doctors, pharmacies, hospitals and generic drugs is limited to Switzerland. To refund doctors’ and hospital bills from abroad, you have to send us the original documents by post.

Most functions in the Sanitas Portal app require an internet connection. However, you can contact the health advisors in offline mode via the app, provided you have a phone connection.

Scan in your documents quickly and easily using your smartphone camera or upload the document as a PDF directly in the Sanitas Portal.

In the Sanitas Portal you can find your policy document and claims settlements – stored chronologically and with a filter function so you don’t spend a lot of time searching for what you want.

Your data is stored in Switzerland in line with the strictest data privacy regulations. Users can choose which data they share and can withdraw their consent at any time. Yes, your data is stored in Switzerland in line with the strictest data privacy regulations. Users can choose which data they share and can withdraw their consent at any time.

There is some data that you agree to share on accepting the general terms and conditions (app usage data). With all other data, you can choose yourself – for example benefits data or data from specific services. To do so, go to “Settings” on the app start page.

If you use the Sanitas Portal app to track your sporting activity, you can collect points in the “Health” area to reach various levels - and thus benefit from discounted health offers.

You can see your points and medals under “My achievements”.

In many cases you can deactivate data sharing for specific data, so you don’t have to delete the app entirely. You can deactivate the applicable data sharing under “Profile”. If you then still want to delete the app, you can ask the customer service team to delete your account.